Response Recommendations



  • Notify the operator(s) of the pipeline using the emergency number on the markers or signs.
  • Position apparatus and equipment at a safe distance and upwind from the incident site.
  • Isolate and secure the area and restrict access.
  • Using combustible gas detectors, establish a perimeter of the impacted area.
  • Shut off the gas at the meter, if accessible, when gas is burning inside the structure.


  • Do not open or close any pipeline valves or operate any other associated equipment.
  • You may close an appliance valve (typically a red handle valve located inside the structure at the appliance). However, as with all closed pipeline and appliance valves, do not reopen a closed valve.
  • Do not extinguish burning natural gas fires—protect exposures and coordinate isolation operations with pipeline personnel.
  • Do not pinch or squeeze off natural gas lines.

SCE&G's Role in Pipeline Emergency Response

SCE&G is committed to ensuring the safety of the public, emergency responders, and its employees during the unlikely event of a pipeline emergency. Response measures include isolating, minimizing, and controlling the pipeline release. We maintain comprehensive emergency response plans at our facilities. Our personnel are trained to respond and communicate with emergency response agencies within the incident command structure.